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FAQ


Do you sell brand name perfumes?

No. Our perfumes are our own creations inspired by current popular fragrances. We don’t sell perfumes from any other brand, we only sell DIVAIN perfumes.


How can I contact DIVAIN?

You can send us an email on our contact page, send an email to shop@divainparfums.com or contact us by Whatsapp at: +34 640 691 028.


METHODS OF PAYMENT

What payment options do I have in the online store?

You can pay with Paypal Express, Amazon Pay, with a credit card (we accept Visa, Mastercard, American Express, Visa Electron, Maestro and 4B) and Quick Pay.


RETURNS

If I don’t like the perfume I receive, can I return it?

Of course. Our policy of satisfaction guaranteed is very clear: BUY, TRY AND ENJOY! If you are not completely satisfied, we will return your money with no cost to you.


How many days do I have to try the perfume?

You have 14 business days once your package arrives and you may return it if you have not used more than 25% of the container’s contents. Also, you need to return it in its original packaging, and we will send our agency to pick it up conveniently at the address that you give us.


How many days does it take for you to return my money?

If you have purchased and returned a perfume, we will credit you the total amount that you paid on the same day that we receive the package in our facilities. Normally this will be in one business day within Spain and from 8 to 10 business days for other countries.


What do I do if the perfume arrives damaged?

If you purchase a perfume and when you open it you find that it is damaged, you can let us know by sending an email on our contact page, by sending an email to shop@divainparfums.com or you can contact us by Whatsapp at +34 640 691028. We will replace the perfume and will pick up the damaged product at no cost to you.


What if I receive a perfume that I didn’t order?

You can let us know by sending an email on our contact page, by sending an email to shop@divainparfums.com or by Whatsapp at +34 640 691028. We will correct the error, send you the correct perfume and pick up the perfume that you received in error.


DELIVERY

Do you charge for shipping?

Shipping is always free for orders of two or more perfumes.


How long does it take for an order to arrive?

Between 4 and 5 days.


Do you ship anywhere?

We ship to Germany, Austria, Denmark, Slovakia, Slovenia, Luxembourg, Poland, Czech Republic, Switzerland, Belgium and Netherlands. At this time we do not ship to other countries.


SAMPLES

Can I request samples to try out a perfume?

No. If you want to try one of our perfumes, we recommend that you buy it, try it and enjoy it. If in the end you don’t like it for whatever reason, you can return it at no cost to you.


Will you send samples with my order?

Of course. We add at least two samples of our perfumes in 3 ml spray bottles to every order, which are selected by DIVAIN PARFUMS. We do not send samples at the request of the customer.


STORES

Do you have any physical stores where I can buy your perfumes?

We do not have any physical stores. We only sell online. We understand that it is difficult to buy a perfume if you haven’t already tried it, but with our satisfaction guaranteed policy, you can rest easy if you are not completely satisfied.


PERFUMES

How can I know the intensity or olfactory family of the perfume?

Each of our fragrances has a description in which we orient you regarding the intensity, the recommended season of the year in which to use the perfume, and the olfactory family to which it belongs. Just click on the perfume and you will see the description.


How many hours will the perfume last on my skin?

The estimated duration of our fragrances is between 6 and 10 hours, depending on the type of fragrance and the skin.


Is the perfume made in Spain?

Our perfumes are manufactured entirely in Spain.

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