The answers to your FAQs are only a click away
Shipping is always free for orders of two or more perfumes.
Between 4 and 5 days.
We ship to United Kingdom, Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, Germany, Hungary, Ireland, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Romania, Slovakia, Slovenia and Sweden. We do not ship to the Channel Islands.
You can pay with Paypal Express, Amazon Pay, with a credit card (we accept Visa, Mastercard, American Express, Visa Electron, Maestro and 4B) and Quick Pay.
Of course. Our policy of satisfaction guaranteed is very clear: BUY, TRY AND ENJOY! If you are not completely satisfied, we will return your money with no cost to you.
You have 14 business days once your package arrives and you may return it if you have not used more than 25% of the container’s contents. Also, you need to return it in its original packaging, and we will send our agency to pick it up conveniently at the address that you give us.
If you have purchased and returned a perfume, we will credit you the total amount that you paid on the same day that we receive the package in our facilities. Normally this will be in one business day within Spain and from 8 to 10 business days for other countries.
If you purchase a perfume and when you open it you find that it is damaged, you can let us know by sending an email on our contact page, by sending an email to firstname.lastname@example.org. We will replace the perfume and will pick up the damaged product at no cost to you.
You can let us know by sending an email on our contact page, by sending an email to email@example.com. We will correct the error, send you the correct perfume and pick up the perfume that you received in error.
If you have bought one or more fragrances using a discount code and this code is related to the quantity of fragrances then a return may mean that you forfeit this discount on returning a product. This is due to the order no longer meeting the terms and conditions of the discounted offer.
No. If you want to try one of our perfumes, we recommend that you buy it, try it and enjoy it. If in the end you don’t like it for whatever reason, you can return it at no cost to you.
Of course. We add at least two samples of our perfumes in 3 ml spray bottles to every order, which are selected by DIVAIN PARFUMS. We do not send samples at the request of the customer.
Each of our fragrances has a description in which we orient you regarding the intensity, the recommended season of the year in which to use the perfume, and the olfactory family to which it belongs. Just click on the perfume and you will see the description.
The estimated duration of our fragrances is between 6 and 10 hours, depending on the type of fragrance and the skin.
Our perfumes are manufactured entirely in Spain.
No. Our perfumes are our own creations inspired by current popular fragrances. We don’t sell perfumes from any other brand, we only sell DIVAIN perfumes.
We do not have any physical stores. We only sell online. We understand that it is difficult to buy a perfume if you haven’t already tried it, but with our satisfaction guaranteed policy, you can rest easy if you are not completely satisfied.
If you have a promotional code, you can receive a discount when you buy our products. Follow these steps to receive your discount:
1) Select a product from our online store and add it to your basket (it needs to be included in the offer associated with the code in question), and click on the “Complete order” button.
2) A box will appear in which you can enter the promotional code. Enter the code in this box and click “Use.”
Information about promotional codes:
They are only valid if they meet the terms of the offer or discount.
They cannot be applied once the order has already been placed.
They cannot be combined with other promotions, offers or discounts. If your order is subject to more than one promotion or discount, we will apply the one which gives you the greater discount.
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