Quick Help Desk

The answers to your FAQs are only a click away.

Delivery

Do you charge for shipping?

Our shipping is free of charge with the purchase of 2 or more perfumes. The shipping cost is 3,95€. 


How long does it take for an order to arrive?

Your order will reach you in 4-5 working days as long as you order before 5pm. Orders placed over the weekend will be dispatched on Monday.


Do you ship anywhere?

We ship to Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, Hungary, Ireland, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Romania, Slovakia, Slovenia and Sweden. We do not ship to the Channel Islands and United Kingdom. 


Do you send samples?

All our orders include free samples. At the moment it is not possible to choose them, however this service will be available soon.

Perfumes

How can I know the intensity or olfactory family of the perfume?

Each of our fragrances has a description in which we orientate you with regard to intensity, recommended season of the year in which to use the perfume, and the olfactory family to which it belongs. Just click on the perfume and you will see the description.


How many hours will the perfume last on my skin?

The estimated duration of our fragrances is between 6 and 10 hours, depending on the type of fragrance and the skin.

Payment methods

What payment options do I have in the online store?

You can pay with Amazon Pay, with a credit card (we accept Visa, Mastercard, American Express, Visa Electron, Maestro and 4B) and Quick Pay.

Stores

Do you have any physical stores where I can buy your perfumes?

We do not have any physical stores. We only sell online. We understand that it is difficult to buy a perfume if you haven’t already tried it, but with our satisfaction guaranteed policy, you can rest easy if you are not completely satisfied.

Returns

How many days do I have to try the perfume?

Once your order arrives you have 14 days to try the perfume and contact us for a return. You may return it if you have not used more than 25% of the contents.
The perfume(s) must be returned to us in the original packaging.
We will issue a returns label or send a courier for collection depending on which country you are retuning from.


What do I do if the perfume arrives damaged?

If you purchase a perfume and when you open it you find that it is damaged, you can contact us through our chat here. We will replace the perfume and will pick up the damaged product at no cost to you. 


What if I receive a perfume that I didn’t order?

You can report the incident through our chat here. We will correct the error, send you the correct perfume and pick up the perfume that you received in error.

Promotional codes

How can I use my promotional code?

If you have a promotional code, you can receive a discount when you buy our products. Follow these steps to receive your discount:

1) Select a product from our online store and add it to your basket (it needs to be included in the offer associated with the code in question), and click on the “Complete order” button.
2) A box will appear in which you can enter the promotional code. Enter the code in this box and click “Use.”

Information about promotional codes:
They are only valid if they meet the terms of the offer or discount.
They cannot be applied once the order has already been placed.
They cannot be combined with other promotions, offers or discounts. If your order is subject to more than one promotion or discount, we will apply the one which gives you the greater discount. 

Samples

Can I request samples to try out a perfume?

No. If you want to try one of our perfumes, we recommend that you buy it, try it and enjoy it. If in the end you don’t like it for whatever reason, you can return it at no cost to you.


Will you send samples with my order?

Of course. We add at least two samples of our perfumes in 3 ml spray bottles to every order, which are selected by DIVAIN PARFUMS. At this time it is not possible to choose your samples but we are working on it to give you the option as soon as possible. 

Where is my order?

Go to your account to check the status of your order, make a return, cancel an item or check on the status of a refund.

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