Return policy

DIVAIN offers its customers the possibility of returning their orders. If you are not satisfied, we will refund your money.

However, due to health and hygiene protection reasons, we do not accept the return of unsealed products. Therefore, DIVAIN offers the TRY & BUY service, which gives you the possibility of testing your chosen 100 ml perfume in sample format to be able to try said perfume. All purchased 100 ml perfumes include a free 3ml sample.

We do not accept returns of the following products:

SAMPLE PACKS (SAMPLE SET)
ACCESSORIES
DISCOVERY SET

In order to exercise their right of withdrawal, the consumer must inform DIVAIN by the means they consider appropriate (mail, email, web chat, never by phone due to the fact that a request has to be recorded in writing).

Right of return request

The customer has a period of 14 calendar days to exercise their right of withdrawal, counting from the date of receipt of the item / s. It is not necessary to indicate a reason for the exercise of the right of withdrawal. For greater agility in the processing, we appreciate that the client follows the procedure detailed below, although it is not mandatory for the compliance of the rights contemplated in this section.