DIVAIN PARFUMS has a very clear and simply policy that corresponds with its slogan and fundamental philosophy:
BUY IT, TRY IT, LOVE IT!
IF YOU DON’T LIKE IT, YOUR MONEY BACK
If you have bought one of our perfumes through our website,www.divainparfums.com and you are not completely satisfied for any reason, we will refund you the total amount you paid. Just like that.
There are only 2 conditions:
- It must be within 14 days from receipt of your order at the address you provided us with.
- You must not have used more than a quarter of the perfume.
If you meet these conditions, the procedure is very simple. Just get in touch with our customer services any way you want (chat, email…) and tell us three things:
1) Order number, 2) pick-up address and 3) contact phone number, and we will arrange pick-up for the next working day from when you make your request.
Remember, you need to return the perfume in its original box. Don’t worry if the box is broken, it doesn’t matter – but it is very important that you put the perfume inside it, so that it doesn’t break on its journey back to us.
On the same day we receive the package at our facilities – 1 working day for Spain and 3-5 working days for the rest of Europe – we will refund you the total amount you paid.