DIVAIN will refund the items you have returned within the next 7 days after the package has been sent by the customer. Including the shipping costs from the original purchase. DIVAIN informs you that the refund will always be processed through the same payment method by which you’ve made the purchase.
DIVAIN reserves the right to compensation for the difference between the value of the items sent to the customer and returned by the customer in the following cases:
- When the products have been used or manipulated improperly or negligently or not in accordance with their characteristics by the Client.
-When the products have been broken or damaged.
When the return by the customer is not made in its shipping box.
-When the lack of conformity is due to wear and tear due to normal use.
-If the serial or product identification number is tampered with.
If not all its elements, accessories, cases or boxes are returned together with the product.
-When a purchase includes a gift product, this said gift must be returned in perfect condition and with an unbroken seal. (The free perfume samples are excluded in this case).