Shipping policy

divain guarantees its customers delivery to the home by hand with the customer's signature, or at a delivery point through the transport agency responsible for tracking and monitoring the shipment. The customer chooses which agency from the options offered they want to receive their order with at checkout.

If a customer requests a delivery change from the agency during transit, it will not be subject to claim and divain will not be responsible for non-delivery, loss, or theft of the order if the customer allows the agency to leave it in a place mentioned by the customer. (example: mailbox, another person, an address other than a delivery point, garden, balcony, etc.) If the customer wants to modify the delivery during transit, divain recommends always redirecting it to a pickup point offered by the transport agency, as in that case, divain can file a claim if the order is not delivered.

The agency, in case of absence or inability to deliver at the indicated address, will notify the customer by email or SMS that they must schedule the delivery themselves. If the agency receives no instructions, it will deposit the package at the nearest delivery point to the address, where it will be held for 10 days. If the customer does not pick up the order within this period, the transport agency will return the order to our warehouse. Orders returned to our warehouse because the customer did not pick them up or was absent more than twice will not be refunded for shipping costs. (except claims, lost orders, agency errors…)

You can track your order on the tracking page from our website in the section "my account". Or if you need to see the tracking of the shipping agency directly, you can access it from the confirmation email we sent you when your order was prepared, where you will find the direct link to the shipping agency assigned to your shipment.

DELIVERY TIMES

Note: During periods of high demand (such as Black Friday, Christmas, or new product launches), order preparation and shipping times may experience a delay of a few days. We greatly appreciate your patience. You can check your order status here.

Through the assigned courier service, orders will be delivered within an estimated timeframe considering the following information:

If the customer does not provide correct or accurate contact details, neither divain nor the transport agencies can guarantee delivery within the established timeframes, and the customer will not receive any communication regarding the tracking of their order and will only be able to see the shipping status through the link.

For deliveries to pickup points, it is mandatory to provide a mobile phone number so the customer can receive the pickup code (QR PASS) that will allow them to collect their order at the chosen delivery point. Agencies may redirect the order to an alternative delivery point to the one initially chosen by the customer, due to capacity or unavailability of the initial pickup point. This will not be subject to any claim by the customer.

BEFORE CONFIRMING THE PURCHASE ALWAYS CHECK YOUR CONTACT DETAILS TO ENSURE ON-TIME DELIVERY.

DELIVERY AREAS AND COSTS

divain distributes shipping costs by minimum amount segment depending on the destination country:

Spain*:

 

*At the moment, shipments are not made to the Canary Islands, Ceuta, Melilla, Andorra, and Gibraltar.

France:

 

Belgium:

Italy:

 

Germany, Austria:

 

Netherlands:

 

Portugal:

 

United Kingdom (including Northern Ireland):

 

Europe Zone 1 (Ireland, Romania, Bulgaria, Slovenia):

 

Europe Zone 2 (Austria, Bulgaria, Denmark, Latvia, Croatia, Lithuania, Slovakia, Luxembourg, Estonia, Finland, Poland, Hungary, Czech Republic, Sweden):

 

Greece: Shipping to Greece has a flat rate of 15.99€, no free shipping available.