Shipping Policy

divain. guarantees delivery to the customer's home, with a signature upon receipt, or to a designated pickup point through the courier service responsible for tracking and monitoring the shipment. Customers choose the courier service from the options provided at the checkout.

If a customer requests a delivery change with the courier during transit, no claims will be accepted. Divain will not be responsible for non-delivery, loss, or theft of the order if the customer permits the courier to leave it at a specified location (e.g., mailbox, another person, a different address, garden, balcony, etc.). If the customer wishes to modify the delivery during transit, divain. recommends selecting a pickup point offered by the courier. This ensures that divain. can file a claim in case of non-delivery.

In cases of absence or delivery difficulties at the indicated address, the courier will notify the customer via email or SMS to schedule the delivery. If no instructions are received, the courier will leave the package at the nearest pickup point, where it will remain for 10 days. If the package is not collected within this period, it will be returned to our warehouse. Orders returned due to non-collection or more than two missed delivery attempts will not be refunded for shipping costs (except in cases of claims, lost orders, or courier errors).

You can track your order on our website under the "My Orders" > "Track My Order" menu: link. Alternatively, use the tracking link provided in the confirmation email sent after your order is prepared.

COURIER SERVICES AND DELIVERY OPTIONS

• Home Delivery in Austria, Finland, Ireland, Northern Ireland, Sweden, Poland, Czech Republic, Luxembourg, and Denmark: GLS, UPS, or DPD.

• Home Delivery in other regions: GLS or DPD.

• Pickup Point Delivery in Austria, Finland, Ireland, Northern Ireland, Sweden, Poland, Czech Republic, Luxembourg, and Denmark: GLS, UPS, or DPD.

• Pickup Point Delivery in other regions: GLS or DPD.

DELIVERY TIMES

Through the selected courier, orders will be delivered within 3 to 7 business days (may extend to 11 days during peak order periods), except for Greece, Latvia, Lithuania, Estonia, Bulgaria, Malta, and Hungary. Deliveries to these countries take 5 to 10 business days (may extend to 13 days during peak periods).

If incorrect contact information is provided, neither Divain nor the courier guarantees timely delivery. Customers will only be able to track the shipment through the provided link.

For pickup deliveries, a mobile number is required to receive the QR PASS code for collection. Couriers may redirect packages to an alternative pickup point if the initially selected point is unavailable or at capacity. This is not subject to claims.

DELIVERY AREAS:

Deliveries are made only to the following countries:

Austria, Bulgaria, Northern Ireland, Denmark, Latvia, Croatia, Lithuania, Slovakia, Luxembourg, Estonia, Malta, Finland, Poland, Greece, Romania, Hungary, Czech Republic, Ireland, Sweden.

SHIPPING COSTS BY COUNTRY

Zone 1: For Austria, Finland, Ireland, Northern Ireland, Sweden, Poland, Czech Republic, Luxembourg, and Denmark:

Enjoy free shipping on orders over €40, provided the final amount, after applying discounts and promotional codes, is equal to or greater than this amount.

 NOTE: Shipments to Greece have a fixed fee of €15.99, with no free shipping available.

Zone 2:

For Bulgaria, Croatia, Slovakia, Estonia, Greece, Hungary, Latvia, Lithuania, Malta, and Romania:

NOTE: Shipments to Greece have a fixed fee of €15.99, with no free shipping available.