Privacy policy

Divain Team S.L. will process your personal data to manage your user registration, manage product purchases, attend to your inquiries, as well as, if you wish, send you personalized communications. You can exercise your rights of access, rectification, deletion, and portability of your data, limitation and opposition to its processing, as well as not to be subject to decisions based solely on the automated processing of your data, when applicable, at the email address info@divainparfums.com

We recommend you read the privacy policy before providing us with your personal data.

Divain Team S.L. hereby informs you of its privacy policy applied to personal data. The use of the website or application does not imply that the user must provide any information regarding their identity, which cannot be associated with a specific user by the company. In the event that personal data is provided, such data will be collected and used in accordance with the limitations and rights set forth in the aforementioned regulation.

WHO IS RESPONSIBLE FOR PROCESSING YOUR DATA?

Identity: Divain Team S.L.

CIF: B06939128

Postal address: Ctra. Astorga-Pi, 34, 24710 San Justo de la Vega, León, Spain

Email: info@divainparfums.com

WHAT TYPE OF DATA DO WE PROCESS?

Depending on the products you want to enjoy at any given time, we will need to process some data or others. In general, such data will be, as the case may be, the following:

The identification data necessary to complete your profile in the user registration process: name, surname, NIF, NIE or passport, language, country from which you interact with us, etc.
Contact data: phone number, postal address, email, etc.
Economic and transactional information: Your payment or card data, information about your purchases, orders, returns…
Connection, geolocation, and browsing data (in case you interact with us from a mobile device, for example).
Commercial information if you are subscribed to our newsletter.
Data about your tastes and preferences.
Data included in your resume, in case you want to participate in our selection processes.

Remember that when we ask you to fill in your personal data to give you access to any functionality or service on the website, we will mark some fields as mandatory, since they are data we need to be able to provide you with the service or give you access to the functionality in question.

FOR WHAT PURPOSE DO WE PROCESS YOUR PERSONAL DATA?

Depending on how you interact with our website, we will process your personal data for the following purposes:

For your registration on the website.

In case you decide to register on our web, we will need to process your data to identify you as a user of this and give you access to its different features, products, and services that are available to you as a registered user. You can cancel your registered user account by contacting us through our Customer Service department.

For the development, fulfillment, and execution of the sales contract.

This purpose includes the processing of your data mainly for:

To contact you regarding updates or informative communications related to the products purchased, including sending quality surveys about the supplied products.

To manage the payment of the products you purchase, regardless of the payment method used.

To activate the necessary mechanisms in order to prevent potential fraud against you and against ourselves during the product purchase process. If we consider that the operation may be fraudulent, this processing may result in the blocking of the transaction.

To manage possible returns once you have made a purchase and to handle information requests about the availability of different products.

To invoice and make available to you the tickets, invoices, and any other document proving payment regarding the purchases you have made on our Platform.

For marketing purposes.

To the extent that you have subscribed to our Newsletter, your personal data will be used for the periodic sending of company newsletters.

You should remember that you can unsubscribe from the Newsletter at any time and at no cost, being able to contact us through the email of the data controller or by following the instructions we offer you in each of our communications.

Usability and quality analysis for the improvement of our services (Cookies)

If you access our Platform, we inform you that we will process your browsing data for analytical and statistical purposes, that is, to understand how users interact with our Platform and thus be able to introduce improvements to it. Likewise, on occasion, we carry out quality actions and surveys aimed at knowing the degree of satisfaction of our customers and users and detecting those areas where we can improve.

For social media management

In the event that you follow us or contact us through the different social networks where we are present, we will process the data you provide us through them, with the sole purpose of responding to your messages or comments and managing our contact list.

WHAT IS THE LEGITIMATION FOR THE PROCESSING OF YOUR DATA?

The legal basis that allows us to process your personal data also depends on the purpose for which we process it; thus, we will find different legal bases according to the following purposes:

For your registration on the platform

The legal basis for processing your data is the consent given by you during the user registration process.

For the development, fulfillment, and execution of the sales contract.

Processing your data is necessary for the execution of the sales contract of which you are a part. We understand that processing this data is positive for all parties involved when a purchase payment is made and, in particular for you, as it allows us to establish appropriate measures to protect you against fraud attempts made by third parties.

Information request handling.

We consider that we have a legitimate interest to attend to the requests or inquiries you make through the various existing contact means. We understand that processing this data is also beneficial for you as it allows us to properly assist you and resolve the inquiries made.

When you contact us, particularly for managing incidents related to the product purchased through the Platform, the processing will be necessary for the execution of the sales contract. When your inquiry is related to exercising the rights we inform you about below, or with claims related to our products or services, what legitimizes us to process your data is compliance with legal obligations on our part.

When your inquiry is made through the sections provided on the website, what legitimizes us to process your data is the informed consent you gave prior to sending the information request, since it implies acceptance of these conditions by the interested party.

Marketing.

The legitimate basis for processing your data for marketing purposes is the consent you give for it.

For example, when you accept to receive personalized information through various means, when you authorize the sending of newsletters, or when you accept the legal terms to participate in a promotional action.

In order to show you personalized information, we consider that we have a legitimate interest to profile you with the information we have about you (Browsing you do, preferences or purchase history) and the personal data you have provided us such as age range or language, since we understand that processing this data is also beneficial for you because it allows you to improve your user experience and access information according to your preferences.

Social networks

The legal basis is informed consent to respond to inquiries made through the social network, as well as the moment you follow us and wish to be part of our contact list.

Usability and quality analysis (Cookies)

The legal basis is the consent given on our page for the storage of the cookies you consider appropriate.

HOW LONG WILL WE KEEP YOUR DATA?

For your registration on the platform

We will process your personal data until you decide to unsubscribe from our services.

For the development, fulfillment, and execution of the sales contract.

We will process your data for the time necessary to manage the purchase of the products you have acquired and subsequently for the legally established periods to comply with our tax obligations. On some occasions, we will only process some data until the moment you decide so, such as payment data (bank card) if you have requested us to store such data for future purchases.

Information request.

We will process your data for as long as necessary to attend to your request or inquiry and subsequently for 1 year.

Marketing.

We will process your data until you request to unsubscribe or cancel your subscription to the newsletter. If you participate in promotional actions, we will keep your data for a period of six months from the end of the action.

Social networks

We will process your data for as long as necessary to attend to your request or inquiry and while you follow our profile.

Regardless of processing your data for the strictly necessary time to fulfill the corresponding purpose, we will subsequently keep them properly stored and protected during the time in which liabilities arising from the processing may arise, in compliance with the regulations in force at all times. Once the possible actions in each case expire, we will proceed to delete the personal data.

Usability and quality analysis (Cookies)

As established in the cookie policy.

WILL WE SHARE YOUR DATA WITH THIRD PARTIES?

To fulfill the purposes indicated in this Privacy Policy, it is necessary for us to give access to your personal data to third parties who assist us in the services we offer you and which we detail below:

Financial entities, for payment management

Providers of technological services that support us
Providers and collaborators of logistics, transportation, and delivery services.

In addition, we inform you that we are present on the following social networks: Facebook, X, Instagram, Tik-Tok, and LinkedIn, to keep our followers informed about the company's news and services.

You can access these social networks voluntarily and through the links available on the website itself or by accessing directly and on your own from the browser or installed app.

You should know that this website is not responsible for the use of the data that these social networks may make. However, when this data is generated on the social network and results from an interaction with our official account, we will be jointly responsible for the processing along with the social network.

To be able to consent to our transfer from this website and the processing of your data, you must carefully read the privacy policy of the social network you wish to access:

Facebook: https://es-es.facebook.com/privacy/explanation
Snapchat: https://values.snap.com/privacy/privacy-policy?lang=es-ES
X: https://x.com/es/privacy
Instagram: https://privacycenter.instagram.com/policy/?entry_point=ig_help_center_data_policy_redirect
Tik-Tok: https://www.tiktok.com/legal/page/row/privacy-policy/es
Youtube: https://www.youtube.com/account_privacy

In this way, before clicking on the social media logos present on our website, you can inform yourself and perform a redirection with prior knowledge of the processing of your data and voluntarily.

WHAT ARE YOUR RIGHTS WHEN YOU PROVIDE US WITH YOUR DATA?

We commit to respecting the confidentiality of your personal data and to guaranteeing the exercise of your rights.

You can exercise them free of charge by sending us an email to our address info@divainparfums.com, simply by indicating the reason for your request and the right you want to exercise.

If we consider it necessary to identify you, we may ask you for a copy of a document proving your identity. In particular, regardless of the purpose or the legal basis under which we process your data, you will have the right to:

Request access to your personal data that we hold.

Request us to rectify the data we already have. Keep in mind that by actively providing us with your personal data by any means, you guarantee that it is true and accurate and you commit to notifying us of any changes or modifications to it.

Request us to delete your data to the extent that it is no longer necessary for the purpose for which we need to process it as previously informed, or when we no longer have legal grounds to do so.

Request us to limit the processing of your data, which means that in certain cases you may ask us to temporarily suspend the processing of the data or to keep it beyond the necessary time when you may need it. If you have given us your consent for the processing of your data for any purpose, you also have the right to withdraw it at any time.

On the other hand, when the processing of your data is based on our legitimate interest, you will also have the right to object to the processing of your data.

Finally, we inform you of your right to file a complaint with the relevant data protection supervisory authority, in particular, with the Spanish Data Protection Agency. https://www.agpd.es/portalwebAGPD/index-ides-idphp.php

COMMITMENT TO PRODUCT SAFETY AND PROCESSING OF YOUR PERSONAL DATA (RGSP)

Divain Team S.L. is committed to offering safe products to our customers in compliance with applicable product safety legislation, the General Product Safety Regulation (RGSP).

If we detect that any of our products is involved in a safety alert, we will take all necessary measures to protect consumers. Among these, we will proceed to withdraw the product from the market and immediately report this communication to all customers who have at any time purchased the affected product. For this, we will process your personal data based on a legal obligation. Additionally, we will also report the incident on the EU Safety Business Gateway rapid alert portal designed for this purpose, which interested parties can access via the Safety Gate portal. EU Login

We are committed to following all European guidelines and regulations regarding product safety, ensuring trust in our products, guaranteeing that all of them have been verified, complying with the safety standards required by European legislation.

CHANGES TO THE PRIVACY POLICY.

We may modify the information contained in this Privacy Policy whenever we deem it appropriate. If we do so, we will notify you through various channels on the Platform, or even communicate to your email address when the change is significant for your privacy, so that you can review the changes, assess them, and, if applicable, object or unsubscribe from any service or functionality.

COOKIE INFORMATION

We use cookies and similar devices to facilitate your navigation on the Platform, understand how you interact with us, and, in certain cases, to show you advertising based on your browsing habits. Please read our Cookie Policy to learn in more detail about the cookies and similar devices we use, their purpose, and other relevant information.