• Can I modify or cancel my order

You can cancel or modify your order within 30 minutes of placing it, as long as it has not been processed for shipping. Simply log into your account and select "Cancel Order" next to the relevant order.

• What happens if I refuse or miss my delivery?

If a delivery is missed or refused, and the item is returned to us, we will refund the item price, excluding the shipping costs.

• Where is my order?

You can track your order using the tracking number provided in the shipping confirmation email. If you haven't received it, please check your spam folder or contact our support team.

• I received my order, but the products are incorrect or damaged. What should I do?

If your products are incorrect or damaged upon arrival, contact customer service within 48 hours, providing your order number and photos of the products for swift assistance.

• Will I receive an order confirmation?

Yes, an order confirmation email will be sent to you immediately after your purchase, detailing your order information.

• Will I receive email updates on my order status?

Yes, you will receive emails with your order confirmation, shipping updates, and delivery tracking information.

• What is your return policy?

You have 14 calendar days from the date of delivery to request a return. The return cost is 4,95€, and products must be returned unopened, sealed, and in their original packaging. Opened or unsealed products will not be refunded.

• How can I request a return?

To initiate a return:

Visit this link on the website. Log in and select your order.

Choose the products you wish to return.

Complete the return request form.

Receive a return label via email within 48 hours.

• Can I exchange my perfume if I don't like the scent?

We do not offer exchanges for opened products. However, our TRY&BUY service allows you to test a 3 ml sample of the 100 ml perfume you’ve purchased. If you don’t like the scent, you can return the unopened 100 ml bottle.

• Will the shipping cost of the initial order be refunded?

No, the shipping cost of the original order is non-refundable.

• Can I track my return?

Yes, you will receive a tracking number via email once your return has been processed.

• How long does it take to receive a refund?

Refunds are processed once the returned item is received at our warehouse and confirmed to be in perfect condition. The refund will be made using the original payment method.

• Do I need to return the samples too?

No, the 3 ml sample included with your order is yours to keep. However, if your purchase included a gift, it must be returned in perfect, unopened condition.

• Are all products eligible for return?

The following products cannot be returned:

Sample Sets

Accessories

Sets

Samples

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divain. guarantees its customers delivery by hand with signature through the transportation agency, responsible for tracking and monitoring their shipment.

You can track your shipment on your carrier's tracking page by entering your tracking number, which the transportation agency provides to you by email after placing your order on the website divainparfums.com

We deliver to the following countries:

• Austria

• Bulgaria

• Czech Republic

• Denmark

• Croatia

• Estonia

• Latvia

• Lithuania

• Slovakia

• Slovenia

• Finland

• Greece

• Hungary

• Ireland

• Luxembourg

• Sweden

• Nothern Ireland

For customers in other countries: 

If your country is not listed above, don't worry. We also have dedicated websites for the following countries:

• Spain: divainparfums.es

• Portugal: divainparfums.pt

• USA: divainparfums.us

• United Kingdom (England, British Forces, Scotland, Wales): divainparfums.co.uk

• Mexico: divainparfums.mx

• Netherlands and Belgium: divainparfums.nl

• Italy: divainparfums.it

• France and Belgium: divainparfums.fr

• Germany: divainparfums.de

Please proceed to the respective domain for your region to place your order.

HOME DELIVERY SHIPPING COSTS

SHIPPING COSTS TO UPS ACCESS POINT

If you have a promotional code, you can get a discount when purchasing products. Follow these steps to get your discount:

1. Select and add a product from our shop (it must be included in the offer of the code in question) and click on the button ‘Checkout’.
2. A box will appear where you can enter the promotional code. Enter the code in the box and click ‘Use’.

To create an account, go to the "Create Account" section on our website and follow the registration steps. Creating an account allows you to track your orders, save shipping information, and view your purchase history.

Our perfumes are categorized by olfactory families, such as woody, floral, and oriental, helping you choose a fragrance that suits your preferences. You can also browse by popular scents or read customer reviews for guidance.

The Club divain. is a loyalty program that allows you to earn points with every purchase and action taken on the website, which can be redeemed for discounts and rewards.

Our perfumes are produced in Spain, adhering to strict quality standards and using high-quality ingredients to ensure longevity and scent performance.