DIVAIN return policy and conditions
DIVAIN guarantees all its customers the option of being able to request the return of their partial or total order.
STEPS TO FOLLOW:
1. From the delivery date, you have a period of 14 days to request a return.
2. The perfume can be opened and tested. It must only have been sprayed in less than 5% of the total product, considering a sufficient quantity to be able to try the perfume received and test its aroma.
3. Contact us through our chat
or email from Monday to Friday from 08:00 to 17:00 (you can write outside these hours and we will answer the request in the next business hours) indicating the number of the order from which you request the return and the products you want to return. It will have to be requested through these two communication channels, returns will not be attended by telephone or social networks to guarantee correct management and communication with the customer service department and thus avoid processing errors.
4. Pack the perfume (s) in their original product box. (Without the product box, the return will not be accepted. Put them inside the shipping box and close it following the instructions detailed below. (We recommend keeping the shipping box until you make sure that the perfumes are to your liking and that you do not return them in order to guarantee its correct and safe return, as it is a box prepared for this purpose.)
5. A courier will pick up the package at your home, the next business day of your request. /or we will provide you a return shipping label for you to return your package (the return method depends on the country you are)
6. DIVAIN assumes the costs of the processing of a return per order, which means that the customer will not pay any supplement for this procedure, being free in its entirety. In the case of requesting another or other requests for return of the same order, the customer will assume a cost of 3.95 for the management or additional procedures of the same order.
7. Once received in our warehouses, we will refund the entire amount in the same payment method you used when placing the order.
8. Note: If you have bought one or more perfumes using a discount coupon or a promotional discount and this is associated with the volume of the order, the return may imply the loss of the discount if when returning it, the order no longer meets the conditions of the offer applied at the time of purchase.
Shipping fee from 3,95€
Free shipping above 30€