BUY, TRY AND ENJOY

RETURNS

DIVAIN PARFUMS has a very clear and simply policy that corresponds with its slogan and fundamental philosophy: BUY, TRY & ENJOY

IF YOU DON’T LIKE IT, YOUR MONEY BACK

If you are not satisfied with the order you have received, you can return it at no cost to you. 

STEPS TO FOLLOW

    1. From the time that you receive your order, you have 14 days to request a return.
    2. The perfume must still contain a minimum of ¾ of the original quantity (75ml).
    3. Contact us in the following link.                          
    4. Pack the perfume/s in its/their original box, place it/them inside the shipping box and close it following the detailed instructions below.
    5. A messenger will pick up the packet at the same location to which the order was delivered.
    6. Once the packet is received at our facilities, we will credit you with the full cost.

    Note: If you have bought one or more fragrances using a discount code and this code is related to the quantity of fragrances then a return may mean that you forfeit this discount on returning a product. This is due to the order no longer meeting the terms and conditions of the discounted offer.

You must return the perfume in its original box. Following are the instructions for re-packaging the perfume/s.

CONTACT WITH US