BUY, TRY AND ENJOY

RETURNS

IF YOU DON’T LIKE IT, YOUR MONEY BACK

If you are not satisfied with the order you have received, you can return it at no cost to you. 

STEPS TO FOLLOW

    1. You have 14 days from receiving your order to request a return.

    2. There must be a minimum of ¾ of the original quantity (75ml) left in the bottle.

    3. Contact us in the following link and we will issue a returns label, or send a courier to for collection depending on our location.

    4. Wrap and seal your parcel securely using the original DIVAIN box as per the image below so that it is well protected. Tape all sides and openings to make it nice and secure. Avoid using string or paper over-wrap..
     

    For Czech Republic, Denmark, Finland, Hungary, Ireland, Luxembourg, Netherlands, Poland, Solvenia, Sweeden:


    1. Please carefully cut along the dotted line in the middle of the label we have sent. Affix only the return label securely on the OUTSIDE of the parcel making sure you do not obstruct or obscure the writing and ensure you have removed or covered any old shipping labels. You should include the instructions, which contains your order number INSIDE the box.

    2. Take your parcel to a local post office and please keep the proof of receipt of postage. To locate your nearest drop- off point. You will be able to track your parcel on the Postal services' website using the tracking code on your receipt.



    For Bulgaria, Croatia, Estonia, Latvia, Lithuania, Romania, Slovenia:

    1. A courier will come to the requested address affix a label and give you a collection receipt.
     
    2. Please ensure you keep the receipt as your record until you receive your refund.

    When following these instructions, the returns process should normally take 3-5 working days from drop- off or collection. On some occasions returned parcels may be delayed, especially during holiday seasons. Please allow 10 working days before contacting us.


    Note: If you have bought one or more fragrances using a discount code and this code is related to the quantity of fragrances then a return may mean that you forfeit this discount on returning a product. This is due to the order no longer meeting the terms and conditions of the discounted offer.

You must return the perfume in its original box. Above are the instructions for re-packaging the perfume/s.

CONTACT US